Simba Service is our award winning Customer Service Response Team, and is at the heart of our value proposition to our clients. At Simba, we believe that total customer satisfaction is only achieved, when a good quality product is supported by attentive and responsive customer care and after sales service.
Whether you are an end user of one of products, or a Channel partner, we strive to ensure that you receive the best customer service experience available in Nigeria.
Each of our products and services are supported by Simba Service
We provide service through our own team and through trained technicians nationwide
We have engineers and technicians who undergo rigorous training by the manufacturer
They provide a range of services from site inspection to system maintenance
We provide training and support to mechanics/engineers, via our Service Kamps initiative
Site Inspection and Load Estimation
Our technical team will work with you to determine what kind of inverter you need, depending on your load, usage conditions, priority appliances and budget. If required, we can arrange for a site inspection and load estimation, which will help you to better determine the kind of backup solution you need.
Delivery and Installation
We recommend that you always use a Wandel approved installer for your installation. Our installers will help you understand how the inverter works, and under what conditions it should operate. There are certain guidelines such as which appliances should not be used with an inverter system, as well as certain tips to ensure that your batteries last longer. Your installer will help you understand these, so that you can get the most out of your purchase. We also provide delivery services if required.
Service and Support
Wandel International has trained service engineers based across key locations in Nigeria. We are always available to provide support to you inverter system, and suggest ways in which you can better manage your energy sources and consumption – to save you money and ensure that you get power when you need it most.